E-Service Quality ManagementLorena BĂTĂGANEconomic Informatics Department, Academy of Economic Studies Bucharest Romania lorena.batagan@ie.ase.ro In our society is a great interest in collaborative portals uses because the portal promises to be the user-elected point of entry that will provide all constituents with a single, personalized Web interface with all information and application resources in a secure, consistent, and customizable way. The portal also promises to be the means by which multiple devices and access methods can be used to provide access to new forms of information and new types of activities—providing convenient access to all appropriate information resources in an integrated manner anytime, anywhere. Keywords:E-services, Quality Management, Quality Management Framework, Quality Standards |