Metrics of Collaborative Banking SystemsCristian CIUREAAcademy of Economic Studies Bucharest Romania cristian.ciurea@ie.ase.ro This paper describes types of collaborative systems, classified by field of application. The collaborative banking systems are analyzed in order to create the specific indicators that build the metrics of these systems. There are presented procedures for metrics building and validation, in order to confirm that the metrics built are correct. An experimental and comparative analysis is made with the real data extracted from the database of Collaborative Multicash Servicedesk application. Keywords:collaborative systems, banking, metrics, validation, comparative analysis |