Collaborative Systems: Defining and Measuring Quality CharacteristicsMihai DOINEAGothenburg University, Sweden University of Economics, Romania mihai.doinea@ie.ase.ro Wietske VAN OSCH Department of Information Management University of Amsterdam Business School The Netherlands w.vanosch@uva.nl Given the pervasiveness of collaborative systems in contemporary organizations and society, this paper aims to present several quality characteristics of collaborative systems in order to reveal the social and technological requirements that need to be met in order for such systems to provide the desired results. Furthermore, this paper defines a set of metrics for assessing the performance of collaborative systems and we propose several means for increasing their quality characteristics in use. Keywords:collaborative systems, quality characteristics, quality assessment |